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IMPORTANT COVID INFORMATION

 

Stores

All of our stores are currently closed in-line with the government guidlines whilst the country is in lockdown.

 

Sales

Our staff are still working in the background to take sales calls. You can place orders over the phone on 01299 822031.

You can order online on The Wash House website. Once you have placed your order online a member of staff will call you to confirm a delivery date.

You can contact us on the web chat service at any point in or out of working hours for expert sales advice.

 

Click & Collect

You can Click & Collect goods from the Stourport store whilst in lockdown. We offer a contact free Click & Collect service, please call us when your oustide the store and we will bring the product out to you. Please bring two people to load the goods yourselves into your vehicle to avoid any contact.

 

Service

To book an engineer call 01905 20450 or visit https://www.thewashhouse.com/book-a-repair.html . You can order parts to be collected from the Worcester branch or for a small fee the part can be delivered directly to your address.

 

Delivery&Installation/Engineer visits

We are still operating as normal with Delivery & installation Services. There are extra precautions in place to protect both yourselves and our delivery crews. Engineer visits are going ahead as normal aswell, but please respect the following guidlines; 

 

1. When we visit can you please put a mask on. All our staff will be wearing masks and gloves. Keep a safe distance from our fitters and service engineers, if possible leave the room they are working in. Ventilate the room as much as possible, please open doors and windows.

2. Remove all items from cupboards and areas they might need access to, for example; under the sink. Take shelves out of cookers if being repaired. We are trying to avoid touching items as much as possible.

3. After we leave wipe down the area they have worked in.

4. On the day of delivery if anyone in your house is showing symptoms of COVID 19 or has had a positive test or waiting for test results please inform us before we visit.

If you have any questions or concerns please feel free to contact us, but rest assured we as a company are doing everything possible to ensure the safety of our staff and our customers.

 

If you have any further questions please call us on 01299 822031